Hertz Car Rental Castle Hill — Car Rental in Castle Hill

Reviews of Hertz Car Rental Castle Hill

• Hannah

  Added 2016.02.02

  Was needing a 7 seater SUV on short notice, all other companies had no available stock, Hertz had a car available. Car was mechanically sound, clean and the whole process was smooth from picking the car to dropping it back. Prices are not the cheapest but also not the most expensive. The reps were polite too. Would go here again if needed.
• Sean

  Added 2016.01.24

  James was friendly & very helpful, great to see good old fashioned customer service! Thankyou James & Hertz Castle Hill
• Eric

  Added 2015.04.03

  Seemed very understaffed. Felt like i was being processed on a conveyer belt, very impersonal. The car i got smelled like cigarette smoke. When my insurance company asked them for a carswap they said no other cars available for 48 hours. Other than that the vehicle was newish and run well. Waited 1 hour plus to be served due to not enough staff.
• Joseph

  Added 2015.03.04

  Hertz Castle Hill doesn't know what their opening hours are. I returned my rental car at 12.10 on Saturday 20th May, only to find they closed at 12 noon on Saturday. I had rung the Castle Hill office earlier on Saturday morning and was told the car was supposed to be back by 9.30am, but it was OK and I may be charged for another day at about $43. I was also advised that I could probably get a refund from my insurance company if I pushed it . At ;no stage was I told Hertz closes at 12 noon on Saturdays. Even the website I am on now states the Hertz office at Castle Hills is open till 5.30 on Saturdays. Please explain
• Colin

  Added 2014.08.20

  Poor Service. They couldn't find our customer's booking number at the first place. Then 20 mins later they said they found it, but they couldn't find the credit card acknowledge form this time. I got a confirmation from their Head Office saying the form was sent off to them 5 days ago! Paperwork lost again! After we resent them the form, they said because we filled up the form on the computer, they couldn't print it out properly. Our fault? Then they asked for my driver licence even I was not the driver of the hire car. I was also not told to provide my driver licence when I sent the credit form to the Head Office a week ago as it looked all good to them. Very poor communication between Head Office and the Castle Hill Branch. Took us an hour to pick up the vehicle for our customer. Not recommended!