Heartland Motors Chrysler Jeep Dodge — Car Dealer in Castle Hill

Reviews of Heartland Motors Chrysler Jeep Dodge

• Lucas

  Added 2016.10.01

  Such a great experience here at Heartland Motors, Jake helped me out with everything for purchasing my first car. Amazing attention to detail, great service and commitment. He assured we left happy and comfortable in our new car. Many thanks to Jake and his team! Highly recommend this amazing service.
• Brian

  Added 2015.06.25

  Slow service and didnt fix the problem first time round. Also didn't the the parts ordered 3week prior on the day, had to be ordered from Parramatta Jeep the same day, delivered after lunch and the Jeep picked up the next day. Not happy obviuosly
• Jesus

  Added 2015.05.07

  When my care was towed there for an injector problem, I jumped on line to see their rating and with such a low rating I told myself I’ll be in a trouble with their repair. Nothing went as I thought. They finished this repair within a day and half however first day after got my car they didn’t diagnose it but that was ok. I’m happy with their job and they deserve five stars for sure. I’ll take my Cherokee for periodic services and hope to get a good result.
• Dylan

  Added 2015.04.30

  I found all the salespeople very helpful. Amy was very attentive and extremely polite. I picked up my car last Tuesday and found her product knowledge exceptional. She guided me through its features before I left the showroom. Recommend her highly. Thanks Amy.
• Carlos

  Added 2014.02.08

  Sadly I still have to give you a STAR for this business which I believe all the stars should be taken away. I was looking to purchase Mopar Jeep wheels for my Cherokee Blackhawk and thought the first place to start with should be a Jeep dealer. I have decided to visit my local Jeep dealer, which was the Heartland Jeep Castle Hill and visited the store around 10:00 AM on 21/09/2017. I have walked in to the show room and realized I was the only one there! After some loud "anyone here" coughs, decided to say "hello" which I did at least 5-7 times; still no response. Called the number displayed on their website, spoke to a lovely young lady and complained about the missing staff members! She advised me to take a seat and she would get someone very shortly. 10:23 AM was my second call telling them I have been waiting long enough to realize how un-professionally the business has been run and left. This is absolute ridiculous; you are selling one of the best vehicles, representing a giant motor group and being understaffed or unprofessional staff members taking break at the same time? This is not the consumers problem; if you are there to run a business as advertised and promised to the consumers before they purchase their vehicles, you should keep your promise and assist each and every customer. I have also contacted Chrysler Jeep Australia and lodged a complaint over the phone which I will do in writing in the next couple of weeks. I will also forward this matter to Fiat Chrysler group in US and wherever they have the offices related to customer services. And finally, dear business manager, save your time with apologies and any investigations you will run as, I do not need to know details but would like to hear the tasks to be followed that will improve where you have failed.