Castle Hill Toyota — Car Dealer in Castle Hill

Reviews of Castle Hill Toyota

• Gabriel

  Added 2016.08.05

  The best. These guys rock. Keep it up.
• Jake

  Added 2016.07.18

  The staff seem like they do not want to be there, very rude and arrogant.
• Logan

  Added 2016.05.12

  60k Service Carried out but no parts for the Light globe fix. Standard.
• Timothy

  Added 2015.12.03

  However I have tried to book one of my cars for service last week and received very poor response. When I rang the reception could not connect my call to the service department for more than 10 minutes. She finally got my phone number and told me that somebody from service will ring me but that never happened.
• Gavin

  Added 2015.11.07

  I don't care that the panel was broken, if someone had just told me with 'hand on heart' that this piece broke during access I wouldn't even be angry, I'd actually be happy since that's was people with integrity do. - I'd be happy to come back another day to get a new panel and to return for servicings.
• Alejandro

  Added 2015.09.26

  I'm not angry, just disappointed.
• Daniel

  Added 2015.08.20

  With no call back or email confirmation after a week, I called to make the appointment. - no real hassle, but if you have the facility for Online bookings, what's the point if you're not using it for your target market.
• Jacob

  Added 2015.06.09

  Everything seems to be an issue or inconvenience.
• Xavier

  Added 2015.06.02

  The fact that whoever worked on my car did that and didn't tell anyone and covered up their mess with double sided tape is stupid. I haven't seen double sided tape since I was in Grade school helping the teacher put posters up. (:
• Jonathan

  Added 2015.05.26

  One of the bezt place to buy new or used car. Nice admin staff
• Matthew

  Added 2015.04.01

  Coming back to confront dishonest work with the service desk leaving me at arms distance back pedaling is no good look for anyone.
• Xavier

  Added 2015.02.25

  Firstly, sales - The sales representative was fantastic, respectful, attentive, informative and eager to please, could not ask for more.
• Gabriel

  Added 2014.12.25

  I sent an on line booking request yesterday no response yet. Rang this morning at about 11 am and the same thing happened. On hold for about 12 minutes! The girl again wanted my phone number to ring me back which I refused since nobody rang me back last time. Finally I managed to get my car booked for service today but I have to now wait 10 days for that since they are fully booked.
• Aiden

  Added 2014.12.06

  However the service department is the worst I've dealt with and I am extremely experienced in dealing with various service departments of most marquees.
• Seth

  Added 2014.07.27

  Servicing: When it came to booking on top of my 60k service, I told the operator to have the back-light or globe replaced on the transmission panel as it stopped working. - no dramas as it's under warranty.
• Antonio

  Added 2014.04.19

  Post light Servicing plus 1 week: I started to hear and notice a small panel buzz at speed and thought maybe the TransPanel shrouding wasn't properly engaged. To my surprise, it wasn't, as it had small pieces of double sided tape holding it down as the clips were snapped clean off.
• Jose

  Added 2014.04.13

  First of all, this is not directed at the Sales team just the Service Centre at the back and the lack of integrity for something so small of a task (in my case, a broken clip), speaks volumes if I were to question their level of detail when it comes to any other work.
• Chase

  Added 2014.04.03

  I have never experienced this in the past with Castle Hill Toyota.
• Matthew

  Added 2014.03.26

  I understand service based departments have to deal with a high volume of difficult and unreasonable customers, however each should be treated accordingly.
• Sean

  Added 2013.12.04

  I will be searching for another Toyota service department who display better customer service, failing that, I will use an aftermarket service.
• Andrew

  Added 2013.11.20

  Plus 1 week: Brought the car in a second time. Globe replaced.
• Jack

  Added 2013.09.22

  I get my cars serviced always by Castle Hill Toyota and have received excellent service and quality job done. The price charged also very reasonable.
• Sophia

  Added 2013.08.17

  I give Castle Hill Toyota one Star. Not because I dislike the brand, but with no smiling faces and no helping attitude from customer service (a "oh, it's you.. go over there and see that guy [spoken with Catty undertones]) after the fact, is one experience enough for me to not come back.. plus I had to come in twice as they, surprise - surprise had no spare parts (for work they already know is coming)
• Grace

  Added 2013.05.21

  Back story: I went online to book a 60000km service with Castle Hill Toyota as I've done so for all my previous service requests in Newcastle.